Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 13, 2022 - 02:01 PST
Scheduled
As part of one of our Carrier's on-going efforts to provide customers access to a resilient telecom network; they are making some changes to their SIP network. Part of the work involved requires a software update to their public facing session border controller (SBC) cluster.
Details of Changes
Beginning January 13, 2022 [05:00 ET/UTC-5] the carrier will initiate the software update working alongside engineers from their SBC vendor.
The software update is expected to last 40-60 minutes.
At this point the backup cluster will be updated. This process does not have any effect on network operation for customers. Once our backup cluster is updated, the entire system will be synced back to operate in a geo-redundant SBC cluster pair.
Benefits achieved
This change will allow the carrier:
- Better control of infrastructure management - Provide new features to end users - Create a pathway for further service enhancements in the future - Secure their network with enhanced security features provided by the new software update - Faster processing for call records and diagnostic tools
Posted Jan 12, 2022 - 09:06 PST
This scheduled maintenance affected: AMS VoIP Services (SIP Carrier Services).