All Systems Operational
Uptime over the past 90 days. View historical uptime.
AMS VoIP Services Operational
90 days ago
99.97 % uptime
Today
Hosted PBX Services ? Operational
90 days ago
100.0 % uptime
Today
SIP Carrier Services Operational
90 days ago
99.95 % uptime
Today
autoecat Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Counterpoint ASP ? Operational
90 days ago
100.0 % uptime
Today
Counterpoint Cloud ? Operational
90 days ago
100.0 % uptime
Today
JDispatch Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
AMS Websites Operational
90 days ago
100.0 % uptime
Today
AMS Homepage Operational
90 days ago
100.0 % uptime
Today
AMS Documentation Operational
90 days ago
100.0 % uptime
Today
AMS FirstCall ? Operational
90 days ago
100.0 % uptime
Today
E-forms Email Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 24, 2024

No incidents reported today.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Call Connectivity Issues
Resolved - From the carrier:

We have been informed that the trouble was cleared.
Resolution time is approximately 18:08 EST.

If you continue to face challenges in this region, please reach out to our support teams.
We thank you for your patience.
Oct 10, 15:33 PDT
Update - Customers are reporting successful call flows across the board. While we haven't received official confirmation that services are restored, it does appear that call routing is fully operational again.
Oct 10, 15:16 PDT
Monitoring - From the carrier:

We continue to face challenges on our west coast infrastructure. Efforts are on-going to restore services.

Unfortunately, we don't have an ETR yet.
Oct 10, 14:04 PDT
Identified - Carrier has confirmed the following info:

Unfortunately, we are facing a partial connectivity challenge in West coast Canada. The connectivity challenge impacts all services that rely on West coast infrastructure including audio/media delivery, inbound call routing and outbound call completion.

Currently, the Infrastructure team is working on this issue. More information to follow shortly.
Oct 10, 12:26 PDT
Investigating - We are currently experiencing a PSTN connectivity issue on some inbound and outbound calls throughout BC.

This appears to be a carrier related issue and we are in contact with the offending carrier and investigating the root cause.
Oct 10, 12:20 PDT
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