This appears to have been resolved and there have been no additional reports of call problems over the past 24 hours.
Posted Apr 19, 2023 - 13:21 PDT
Monitoring
As of 10:30 AM (PT) we have begun seeing successful incoming calls from Shaw customers. We have processed test calls to confirm and are continuing to monitor
Posted Apr 18, 2023 - 12:07 PDT
Identified
We have identified an issue with the interconnect between Shaw VoIP and our carrier. This problem is limited to incoming calls from Shaw voice users in the Abbotsford/Mission/Chilliwack area.
We are working with our carrier to connect with Shaw and try to resolve the problem.
Posted Apr 14, 2023 - 09:57 PDT
Investigating
We have received numerous reports of intermittent inbound call audio problems in the Abbotsford/Mission/Chilliwack region.
We are currently working with our service provider to determine the cause
Posted Apr 13, 2023 - 12:42 PDT
This incident affected: AMS VoIP Services (SIP Carrier Services).