Reports of inbound issues

Incident Report for amscomp

Resolved

This incident is being marked resolved now as the carrier has been monitoring the service for a number of hours with no further reports of problems.

Posted Apr 25, 2022 - 12:26 PDT

Monitoring

The carrier has completed the required fix, are monitoring the network for behaviour and will provide an RFO after all investigations are complete.

Posted Apr 25, 2022 - 08:02 PDT

Update

Carrier currently has an ETR of 11 AM ET, 8 AM PT. please stand by for further updates.

Posted Apr 25, 2022 - 07:43 PDT

Identified

The carrier has identified the root cause of the issue and is currently working on a fix. We will continue to monitor for changes in call status.

Posted Apr 25, 2022 - 07:41 PDT

Update

We are seeing some calls flowing in, but are still awaiting further updates from the carrier and apologize for the continued outage.

Posted Apr 25, 2022 - 07:37 PDT

Update

We are continuing to investigate this issue.

Posted Apr 25, 2022 - 07:00 PDT

Update

The carrier is continuing to investigate and has enlisted one of their vendors to identify the issue.

Posted Apr 25, 2022 - 06:47 PDT

Investigating

We are currently investigating this issue.

Posted Apr 25, 2022 - 05:59 PDT

This incident affected: AMS VoIP Services (SIP Carrier Services).